Resume

Experienced IT Operations Manager with a proven track record of success in the health care industry. Seeking a leadership position in Health Care IT where I can leverage my years of experience and expertise to drive innovation and improve patient care. Aiming to join a dynamic Health Care IT team where I can use my extensive experience and skills to develop and implement effective solutions that support the organization's strategic objectives.

EXPERIENCE

May  2018 – Current: IT OPERATIONS MANAGER, ARISE CHILD AND FAMILY SERVICE

• Manage and lead a team of IT professionals, including setting goals, providing guidance and support, and conducting performance evaluations
• Oversee the Data Analytics team and develop and implement data analytics projects and initiatives to support the organization's business objectives
• Analyze and interpret health care and billing data from various sources, including IT systems and infrastructure, to identify trends and patterns, and provide insights and recommendations to support decision-making
• Develop and implement IT strategies, policies, and procedures to support the organization's business objectives
• Oversee the deployment, maintenance, and support of IT systems and infrastructure, including hardware, software, and networks
• Monitor and analyze system performance, identify, and resolve technical issues, and implement enhancements to improve reliability and efficiency
• Collaborate with other departments and stakeholders to identify and prioritize IT projects and initiatives, and develop and manage budgets and project plans
• Ensure compliance with relevant laws, regulations, and industry standards, and manage risks associated with IT operations. Ex HIPAA/HITECH, NYS OMH, NY Shield Act, etc
• Provide technical guidance and support to end users, and train and mentor team members to develop their skills and expertise.

November 2014 – May 2018: NETWORK AND SYSTEM DEVELOPER, ARISE CHILD AND FAMILY SERVICE

• Develop and implement custom applications, reporting and analytics solutions using a variety of programming languages and frameworks, including PHP, Drupal, Wordpress, Python, MySQL, PowerShell, JavaScript, HTML, and CSS
• Develop and maintain dashboards, visualizations, and other tools to support the analysis and interpretation of data
• Collaborate with stakeholders to design and build user-friendly, high-quality solutions that meet business and technical requirements
• Write and maintain clean, efficient, and well-documented code that follows best practices and standards
• Troubleshoot and resolve technical issues, and perform code reviews and testing to ensure the reliability and performance of applications and solutions
• Collaborate with other departments and stakeholders to identify and prioritize IT projects and initiatives, and develop and manage budgets and project plans
• Provide technical guidance and support to end users, including training, troubleshooting, and issue resolution
• Write and maintain user guides, documentation, and other materials to support the use of applications and solutions

September 2010 – November 2014: NETWORK AND SYSTEM ADMINISTRATOR, ARISE CHILD AND FAMILY SERVICE

• Install, configure, and maintain Windows workstations and servers, including operating systems, applications, patches, and updates
• Manage and troubleshoot wired and wireless networks, including routers, switches, and access points
• Provide technical support and assistance to end users for desktop applications, including Microsoft Office and other business-critical applications
• Monitor and analyze system performance, identify, and resolve technical issues, and implement enhancements to improve reliability and efficiency

January 2009 – June 2010: Technical Support Agent, Cloud 10 Corporation

• Troubleshoot a wide range of customer issues; Internet connectivity, home networking, email, web publishing, virus protection, and PC hardware/software support.
• Document Inbound calls succinctly and accurately.
• Provide Efficient and Friendly customer service.

ACCOMPLISHMENTS

• 2014 - 2022 Developed Custom Application to facilitate payroll and medical billing for field staff using complex approval workflows, custom reporting, and automated compliance verification systems.
• 2020 - 2022 Developed custom telehealth scheduling application to schedule appointments and facilitate patient communications.
• 2019 - 2022 Developed custom reporting, analytics and data capture tools for organization’s data warehousing initiatives.
• 2018 - 2022 Implemented Cyber Security Controls and Monitoring Program. Implemented Cyber Security Awareness training program.

SKILLS

• IT operations management
• Leadership and team management
• Data analytics
• Reporting and data visualization
• Network and system administration
• Windows workstation and server management
• Desktop application support
• Wired and wireless networking
• Technical support and assistance
• System performance monitoring and analysis
• Project management and budgeting
• Cyber security programs and Risk management
• Training and mentoring
• PHP, Drupal, Wordpress, Python, MySQL, PowerShell, JavaScript, HTML, and CSS programming languages and frameworks
• User-friendly application design and development
• Technical writing and documentation.