DISPATCH DATAWORKS // LCARS ACCESS NODE

BENJAMIN TOWNSEND

CURRICULUM VITAE // ACTIVE RECORD

PERSONNEL FILE // CAREER SUMMARY

Benjamin A. Townsend

Software Applications and Security Specialist | IT Consultant | Developer

SECTION 01

SUMMARY

Experienced IT professional specializing in software applications and cyber security in healthcare. Strong track record in Intune and Autopilot deployments, Azure automation, Microsoft Defender, phishing resilience programs, and business continuity planning.

Focused on modernizing infrastructure, automating operational workflows, and delivering reliable, secure systems that support mission-critical patient care.

SECTION 02

PROFESSIONAL EXPERIENCE

Software Applications and Security Specialist

Helio Health | 2023-Present

  • Leads application and cyber-security operations for on-premises and cloud services.
  • Implements Intune policy management, Autopilot deployment, and automation workflows.
  • Develops BCDR and reporting systems to maintain continuity for critical care data.

Independent IT Consultant

Dispatch Dataworks LLC | 2008-Present

  • Delivers software engineering, data integration, cloud advisory, and cybersecurity strategy.
  • Builds custom applications and analytics tools for small and mid-sized organizations.

IT Operations Manager

ARISE Child and Family Service | 2018-2023

  • Managed IT and analytics teams, compliance programs, projects, and infrastructure operations.
  • Directed modernization initiatives and cross-department technology planning.

Network and System Developer / Administrator

ARISE Child and Family Service | 2010-2018

  • Built custom software, dashboards, and reporting tools.
  • Maintained systems, networking, support processes, and reliability improvements.
SECTION 03

SKILLS SNAPSHOT

Management

IT operations, staffing, project planning, budgeting

Security

Defender stack, policy compliance, awareness training, risk mitigation

Cloud and Automation

Azure, Office 365, Intune, PowerShell, account and reporting automation

Development

PHP, Drupal, WordPress, Python, JavaScript, HTML/CSS, SQL

Complete chronology and detail are included above in this LCARS record.